• If you haven't done so already, please add a location to your profile. This helps when people are trying to assist you, suggest resources, etc. Thanks (Click the "X" to the top right of this message to disable it)

Korg FISA SUPREMA

While I was out working in the garden recently I got to thinking about the Korg Fisa Suprema and the problems that customers are experiencing. My interest is only casual, but it is disappointing to read of some American customers problems (there might well be problems in other countries too, but I've not really been following the issue in depth). The Korg is a cool accordion and I like its sounds and the industrial design look of the grille. I really hope Korg get the flaw sorted out as soon as possible, but sad to say, it seems at times that we live in a world of dropping standards.

Maybe I'm wrong but it seems to me there was once a time back in the real heyday of the accordion when some of the greatest accordions ever made were built, often for the American market - true custom builds with reedblocks dressed in rich walnut and mahogany and reeds of exquisite quality. Castelfidardo had discerning customers across the Atlantic who had the money when most others didn't and could afford to have these lovely accordions to enjoy for their hobby. These craftsmen and women put everything into their products because Americans knew what quality looked and sounded like!

Even the great English piano builders such as Knight would create models designed especially for the American market, often in exotic wood finishes and with a charming 'spinet' style that was very popular in America at the time. I like them too, so much so that I'm having a classic Knight K15 piano delivered to me next week. But I digress...

Anyone who builds digital accordions knows one of the biggest, most important markets is America, and there should be no excuse to send flawed instruments out there or anywhere else, because these instruments are super expensive and need to be durable and high quality, even in 2025! And, to be honest, if Roland had ANY real interest in digital accordions and in giving its loyal customers the same standard of product as what goes into their other non-accordion products, they could have CRUSHED this failing Korg attempt and ensured total dominance in the digital accordion market - but it looks like Korg got very lucky because it's main competitor is more interested in... doing other stuff.

Fingers crossed, in time, Korg creates an instrument that really is a SUPREME digital accordion.​
 
and i would like to know if anyone did not send
it back for repair, but just got their money back
and said to hell with it
 
I came close, but Greg V talked me down off the ledge. ;)
hehehe

yep i figured a few of you would have been like
WTF
when it happened and naturally first impulse feel like you want to
get away from that noise

but hey, i hope it lasts a long time for you (this time) and you have a blast
with it

good luck !
 
hehehe

yep i figured a few of you would have been like
WTF
when it happened and naturally first impulse feel like you want to
get away from that noise

but hey, i hope it lasts a long time for you (this time) and you have a blast
with it

good luck !
Thanks, Ventura!
This is my first digital accordion. If I already had a Roland, I might have returned the Korg.
I bought the Fisa from Kevin Solecki, but Greg V had the unit, since one of his buyers backed out of the deal.
Both of these guys are fantastic to deal with. They were very forthcoming with information and completely trustworthy.
I think Greg also has one of the affected units, and he is confident Korg will make everything right.
Waiting has been difficult.
 
I know at least 2 others that were on the edge of asking for a refund, but in both cases, the Fisa made such a positive impact that both decided to wait as long as the wait wasn't excessive, ie: more than 2-3 months.

This is a hardware issue, those are much easier to address than if it was an electrical issue where like if they caught fire or a board fried or something, in that kind of a case, I could see a lot of them asking for.a complete refund, but in this case, the issue was a simple issue relatively easy to resolve, I bet that near none, if any, will be refunded.
 
The down time provided me with a great opportunity to spend more time with my Evo after experiencing the Korg(that I wouldn't have done if my Korg didn't break). As a result in the last 3 months, I've switched back and forth been the Evo and the Korg.

After playing the Evo again for a month, I played my new Fisa for the first time yesterday. The difference is night and day. So much more expressive and it also sounds so much better with the external speakers. Three hours of playing and I didn't want to put it down.
 
It will be really interesting to see whether any of the repaired/replaced broken ones break again or not. (I really hope not!)
Well, everything is possible, but I would like to think that Korg are aware that a 2nd related failure of similar circumstances would do a lot of harm to their name, so I expect that they took the right steps to make sure it won't happen again. If it broke again in the same manner, I could see the requests for refunds start to come in.
 
It will be really interesting to see whether any of the repaired/replaced broken ones break again or not. (I really hope not!)
Yes, that will be very interesting. But also know how have they changed the assembly to prevent breakages. New parts?. Different screws?. Both?
 
i agree with Jose.. a technical and transparent show and tell
on YouTube or similar so that EVERYONE can have full confidence..

sorry, but just takin' their word for it isn't nearly as strong
as a full disclosure, OR better yet.. an announcement that
THIS SPECIFIC PROBLEM will be exempt from Warranty,
and until the end of time anyone who pulls apart a Korg Fisa
can have it repaired/replaced for free
FOREVER
period
no original sales receipt necessary

otherwise, there is the hint of a ticking time bomb
in the back of the mind that will haunt the re-sale market forever
 
as for the people receiving replacement/repaired units..

only they can say if they will again from the first minute squeeze
with abandon, or if they will start out treating it with kid gloves
because they are still kind of gun shy after going through this once..

i mean Damn.. can you even fully imagine the feelings people had !

OMG did i kill it
it WHAT

picture you fave Anime hero pulling apart a rogue mecha
and there is a huge cloud of dust then the hero stands
with two pieces of the evil entity hanging wrecked from
his outstretched hands as his muscles ripple and he Roars
in triumph.. and of course in reality most of the Hero's were
rather typical Senior Citizens who actually can barely pull
an orange apart anymore
 
as for the people receiving replacement/repaired units..

only they can say if they will again from the first minute squeeze
with abandon, or if they will start out treating it with kid gloves
because they are still kind of gun shy after going through this once..
It took 2 weeks for mine to break.
I know I will not treat it any differently once I get one back.
I might not play as hard as some, but I probably still play pretty hard.
 
Knowing the exact process... completely unimportant, as long as it doesn't happen again, THAT is the only thing that matters. ;)

I never asked Chevrolet EXACTLY how they stopped the valve springs from breaking on my Corvette, they just did it, the rest doesn't matter, unless the exact thing happens again, which it never has.

If I asked any company "hey, you resolved that serious issue, make a video explaining how that was addressed in detail". I think I would be politely asked to leave the room. Technically, it's no one's business, the only thing that does matter is that it never happens again. It's nice to be curious, but unrealistic to ask any company for this info, so don't be surprised if they just politely ignore that. Now, internally they may do that, this is possible as part of the "let's never live through this again" campaign, but that is not for public viewing.
 
It took 2 weeks for mine to break.
I know I will not treat it any differently once I get one back.
I might not play as hard as some, but I probably still play pretty hard.
It took another person 2 hours... it was nothing that you or anyone else did, there was a production issue and it's been resolved. You should feel confident about playing as hard or soft as you want after you get your unit.

Also remember, your warranty starts on the day that you get the NEW unit back... not the day you initially received your defective unit.
:)
 
Back
Top