I hope that Pigini really listens and understands their customers, and acts accordingly...We live in an age where it is so easy to find sources of information. I frequently view the Pigini Talks on Youtube. I think these short videos give unique insights into the thoughts of great musicians, teachers, composers etc.
I have owned many different makes of accordions and have no particular attachment to any brand. However, objectively speaking, I think Pigini are, by a considerable distance, the most forward thinking of all makers in the free bass and classical/contemporary sphere. This is why they are numero uno! Now I love Hohner, Bugari and Scandalli, but the painful truth is that in this era Pigini wears the crown - not because they make the best accordion, but because they are good at listening and understanding their customers, especially at academic level.
Now, we live in a world where everyone is a critic, and he who shouts loudest will be listened to. However, Pigini understand the bank of knowedge of its performers. These people may not shout the loudest, but I believe they have much to give.
Here, Marko Hatlak shares some of his views on music and the accordion. I think he is very interesting and worth listening to.
Some of their design and manufacturing decisions have been really bad, like glueing in reed blocks (they did that in my Pigini Basson C39) or glueing buttons instead of screwing them in, on button accordions... As long as everything works none of this is a problem, but when an accordion needs repair or tuning some of the older Pigini accordions are a nightmare. So Pigini needs to listen not just to its performers but also to its repairers!
I have no idea which independent source would say that Pigini "wears the crown" or is "numero uno"... I do not see that at all in the part of the accordion world I know. Yes there are some world-famous (or more locally famous) players using Pigini, but the same can be said for Bugari, Scandalli, Hohner... (to only name European brands)... I mostly see non-professional accordion players, accordion orchestras and ensembles, and that's many of them from many different places... and if Pigini wants to be "numero uno" they have a long way to go...