hey Jerr
you have a good connection with them...
Let's make a big distinction... I don't have a connection to them, I have their ear, big difference.

Also, let's make it clear that unless anyone gives me the superpower to speak for them or share THEIR words, I am sharing my opinion.
the longer this goes on, the more need for a thorough understanding
of the solution by users/buyers at the end point (my assumption)
I agree that it is good to know how to fix your instrument at least to some extent, but we are not talking an acoustic box. This is a very technical, electrical, digital product. How many people who ever are going to buy one are qualified to take it apart, and if they do AND its under warranty, but because they feel they can fix something in the field, but then break it further, what are the expectations of who pays for that?
IMHO, if something is under warranty, the ONLY person that should be poking around in there should be the manufacturer of that unit, be it a FISA, plane, train, automobile or calvarium drill... lol
how would you take one apart
in an emergency if you had to ?
Again, my response is "you don't, your qualified tech can and should".
have any pictures of the BACK of
the box even been published ? anyone out there have a clue how to
actually take one apart (without breaking something) ?
I am 100% sure that someone "not FISA qualified" already has, and to a surprising extent, however, do they want to share that info? That would be up to them.
and because of this, the bug to put in their ear is that they
might consider publishing a full spread of pics and schematics
that show everyone EVERYONE how these actually physically go together
(and by extension, how easily they can be worked on at need)
Again, goes to qualification and ability... just because I can read schematics, does not make me capable of similar things, FISA or otherwise.
think about it.. we ALL can make some spot repairs in a pinch
on accordions.. we ALL take it as a given that having some
R&R smarts about our accordions is a given.. even a necessity..
Yeah... I am looking at it from both sides, KORG's and yours. Both are valid, ultimately, it goes back to qualification/ability. This is up to KORG and what they decide to release. The papers from the Roland boxes were not publically released, someone there leaked them. I am sure that put a frown on someone at Roland at that time too.
so to get confidence back, and i mean day to day don't have to
have it in the back of your mind anymore, the physical instrument
may need to be fully de-mystified to the consumer..
Disagree. First off, these are digital/electronics, there is no day to day maintenance needed. Things work... until they don't. The terms "field serviceable" and "digital accordions" should not be used in the same sentance... lol
That said, I don't need to know how to design a an engine head spring to have confidence that my Corvette will start tomorrow morning. Similar example, when the 1999-2002 Corvettes came out, they came out from the factory with heads with weak springs and if some owners were over enthusiastic, those springs broke, usually with the added bonus of taking the entire engine with it.
Chevrolet dealerships received the cars, replaced the engines AND made sure better quality springs were included. The customers were not given the 900 page report of how the springs were designed, how to take everything apart in a specific oder, what to replace and how to do it, they did it and the customer got to drive home their fixed 'Vette once completed.
Now, how KORG wants to play it, this may be completely different and they may turn around tomorrow and do exactly as you ask of themselves, but I have my doubts that this will ever happen. The last thing any manufacturer wants is to give instructions how to take their products apart just because they need some sense of confidence in the product, no matter what, confidence is something that is earned over time and continued use of a product.
I will never be the person that tells someone how to run their business internally.
Now, there is that question that I read above of 100% reliability... I'll get to that in a separate post later. Right now I have an accordion calling out my name wanting some attention.
