Busso Music / Ernest Deffner
- Thread starter Wheezer
- Start date
I'd not be super concerned just yet. Just try calling them or if you are in the area, visit them. About a month ago I wanted to visit their website and it was riddled with malware. I sent them an email informing them that every link is sending all visitors to a site that tries to inject your PC with malware. They may be down for maintenance.
Thanks for the reassurance. I’m hoping that all is well. My anxiety level ratcheted up a notch due to the web site being down.
I have called every day for the last month, and not gotten an answer. Also, no response to numerous phone calls. His shop is only open by appointment, so you can’t stop by and expect him to be there. It’s very worrisome, because I have not been able to contact him during the three months that he has had my instrument.
A few years back, I ordered some sheet music (he has a huge stock) and also a "hard Case" for my accordion. I remember, the response was not real quick. But he always responded. I even bought a hard case that was too small, returned it, and he sent me the next size up. He is always involved in something. At that time, I believe it was an accordion convention on the east coast. I think Deffner/Busso goes back a
L-O-N-G W-A-Y in time. They have "lots of stuff". But I believe it is a "one man show" now, basically, Frank Busso, and he can only be "stretched" so far. When he communicated with me this is how he contacted me:
Busso Music & Ernest Deffner <ernestdeffner@aol.com>
Good Luck!
L-O-N-G W-A-Y in time. They have "lots of stuff". But I believe it is a "one man show" now, basically, Frank Busso, and he can only be "stretched" so far. When he communicated with me this is how he contacted me:
Busso Music & Ernest Deffner <ernestdeffner@aol.com>
Good Luck!
Yes, you are correct on all points. Frank is really stretched thin. I have utmost respect for him, and no complaints other than his lack of responsiveness.
much to my relief, the website is back on line.
Now… is anyone responding??? 
No response, but then I got no response during the prior three months before the web site went down.Now… is anyone responding???
JeffJetton
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I've bought a few things from them and eventually got them. Then again, I also once emailed with a question about Piginis and never heard back. I came to the same conclusion others have here--it's a small business in a niche market and they're doing the best they can.
Hmmm... doing the best he can is definitely what they are doing. That said, not responding to someone who's box you have without an update... potentially a big mistake. There have to be a few emails in his inbox that ask for an update now as well as a few missed calls. I don't like that kind of business practice.
They can be the absolute nicest people on earth, but if you cannot communicate with your clients, they are going to come once, and never again.
They can be the absolute nicest people on earth, but if you cannot communicate with your clients, they are going to come once, and never again.
Yes, a simple reply would go a long way. This will be the last time that I take an instrument to them for repairs. They have had it for 3 months, without a single response or courtesy update.
Alans
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I gave up on them a year ago. Their sheet music repertory is the best in North America but they’re awful in terms of communication. I was so fed-up that I contacted a friend of Frank and asked if she could reach him. He wrote back right away and apologized and said my message sent months ago was in his spam folder. Well if this happens shouldn’t you check your spam every few months? He asked me what I was looking for,he said no problem and it’s been over a year and no response. I’ve given up on them. It’s very unfortunate,but their business practices are dreadful.
Dingo40
Been here for ages!
This reminds me of a story:
A man trudging a back road hitched a ride on a wagon drawn by a mule.
As they went through a gate, the mule went so far over that the wagon collided with one of the gateposts.
At this, the hitchhiker said to the driver,
"Man, that mule is blind!"
The driver replied,
" He ain't blind, he just don't give a damn!!"
A man trudging a back road hitched a ride on a wagon drawn by a mule.
As they went through a gate, the mule went so far over that the wagon collided with one of the gateposts.
At this, the hitchhiker said to the driver,
"Man, that mule is blind!"
The driver replied,
" He ain't blind, he just don't give a damn!!"
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Zevy
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I just met him recently (July 13) at the AAA convention in Pennsylvania. He (quickly) sold me two books and ran off to an event. I got my books and got to meet Joey Miskulin so I was happy. I guess he is overwhelmed.
OuijaBoard
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He probably took it on out of affection and family sentiment as his dad reached senior years and with the passing of Mrs. Deffner, but in actuality just doesn't have the time for it. If it were me I'd go retrieve my instrument and find another tech.
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Yes, I would do that… but… He doesn’t maintain regular hours and it is impossible to contact him via phone, email, or text, so I am stuck. About all that I can do is wait and hope that he eventually calls me to arrange a pick up time.
Zevy
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I think he assumed ownership a long time ago. His apathy is a relatively recent phenomenon.
Here is an update. The instrument was in the shop for roughly three months. The work was done well. The price was reasonable and in line with the original estimate. I would say that I’m a happy camper. Better communication would have greatly improved the overall experience.
Dingo40
Been here for ages!
I'm happy to hear all ended well!
I had a situation where a film
camera technician accepted a vintage, German-made 35 mm photographic camera for servicing and lubricating the shutter mechanism.
He had it for three years!
Eventually, we agreed he'd return it, as is, via his mailbox, no questions asked!
I retrieved it that week!
I had a situation where a film
camera technician accepted a vintage, German-made 35 mm photographic camera for servicing and lubricating the shutter mechanism.
He had it for three years!
Eventually, we agreed he'd return it, as is, via his mailbox, no questions asked!
I retrieved it that week!
Glad it was resolved and you are happy.
We have a similar situation around here with a dealer who is well known for not giving reliable estimates on the duration of a repair. He is willing to give people a loaner so they can practice while the good accordion is being repaired, but when you must rely on a certain ready-by date because you have a concert coming up a loaner isn't going to help.
I guess that the problem will in the end go away because more unhappy customers will result in fewer customers, and that then makes it possible to deliver on time again...
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