After all the negativity in a recent thread, I wanted to share my experiences with Victoria.
I have purchased four accordions for my personal use directly from Victoria over the past few years, all shipped to Texas. They have had no quality issues or defects of any kind - cosmetically, mechanically and acoustically perfect.
I have found that Elke’s production schedule estimates are sometimes optimistic, but the Essence accordion I received from Victoria this spring (just before Covid) arrived six months early. My other accordions have arrived a few weeks later than estimated, but Elke has always been responsive in informing me of delays in production or shipping. I am in the technology business in the US, where delivery expectations are absolute and even a single day delay can be considered unsatisfactory delivery performance. When dealing with an Italian artisan company that manufactures labor intensive handmade products, I know the same performance standards cannot apply.
I would have no hesitation in dealing with them and encourage everyone to play one of their Poeta or Essence accordions to appreciate the playability and sound. The new Essence accordion is amazing in its ability to provide dynamics control and expressionism nuance.
Independently evaluate their products and form your own opinion about the company.
I have purchased four accordions for my personal use directly from Victoria over the past few years, all shipped to Texas. They have had no quality issues or defects of any kind - cosmetically, mechanically and acoustically perfect.
I have found that Elke’s production schedule estimates are sometimes optimistic, but the Essence accordion I received from Victoria this spring (just before Covid) arrived six months early. My other accordions have arrived a few weeks later than estimated, but Elke has always been responsive in informing me of delays in production or shipping. I am in the technology business in the US, where delivery expectations are absolute and even a single day delay can be considered unsatisfactory delivery performance. When dealing with an Italian artisan company that manufactures labor intensive handmade products, I know the same performance standards cannot apply.
I would have no hesitation in dealing with them and encourage everyone to play one of their Poeta or Essence accordions to appreciate the playability and sound. The new Essence accordion is amazing in its ability to provide dynamics control and expressionism nuance.
Independently evaluate their products and form your own opinion about the company.
