I bought a Roland FR1x in June this year, and loved it right away, (especially the musette sound.) But in August, the left hand strap suddenly gave way inside the instrument. Fortunately the dealer, Roxys in Batavia NY, US, was understanding and sent me a new instrument to replace it.
Now I was happy again. But less than three months later the exact same thing happened.I looked inside the bass side case cover, and found that the strap was secured to a piece of metal with four screws which went on into plastic beneath the metal. The whole piece with metal, plastic , screws and all just pulled right out of the surrounding plastic area leaving a jagged eliptical hole.
I have sent the instrument to the service center in California, and am awaiting a repaired instrument. Of course I had to pay to ship it out there. Service Dept suggested maybe I was too strong in pulling the bellows, but Im 85 years old, and dont have the strength to pull that hard. I think this might be a weakness in structural design - anybody have any thoughts?